Improvisational Role-play
How do you get the employee behavior you want? Practice, Practice, Practice!
Our improvisational actors and coaches create typical service situations and tricky interactions so your employees can practice communication skills, empathy, service recovery or anything else they need. This isn’t any old role-play. Most of our actors and coaches have worked at this for over a decade and are masters at spontaneously creating just the kind of customer or co-worker an employee describes and giving candid yet encouraging feedback.
“The actors were outstanding! Thank you for investing in me!”
~ Colorado Permanente Medical Group Physician
